Customer Service

- OUR GUARANTEE

We put a lot of effort in assembling and manufacturing our products and do our very best to ensure your order arrives safely. All of products are assembled in New Rochelle, NY by our team. If you are unsatisfied with your order for any reason, we'll work with you to make it right or refund your order in full. Please send us a message on the contact form in the contact menu.

- DOMESTIC SHIPPING

We ship via UPS to anywhere within the United States, including Hawaii and Alaska, within 24 - 48 hours, Monday through Saturday. All orders ship by UPS Ground unless specified otherwise.

- INTERNATIONAL SHIPPING

Unfortunately, we do not offer international shipping - but we are exploring how to brighten all corners of the globe.

- FREE SHIPPING

We offer free USPS or UPS Ground shipping in the United States.

- RESPONSIBLE SOURCING

We’ve put great effort in to ensuring every element of the Sproutbrite products comes from the best sources. We source organic seeds whenever possible. Flower’s for example, would not be classified as organic. We are in the process of becoming certified organic for the applicable products!

- THANK A TEACHER PROGRAM

In order to maintain the integrity of the program we require that these orders be shipped directly to the teacher’s school. Our thank a teacher program orders are shipped separately with a unique shipping box that makes your gift even more unique. Due to this, it requires an extra day for us to get the order processed and sent out so please allow 2-4 days for these to ship.